FAQs

You can remit money to us in one of four ways:

- Option A : Send money in US dollars without paying all local and overseas bank charges.

- Option B : Send money in US dollars, covering all local and overseas bank charges from your account.

- Option C : Send money in Korean Won after exchanging your currency, without paying all local and overseas bank charges.

- Option D : Send money in Korean Won after exchanging your currency, covering all local and overseas bank charges from your account.

Under Options C and D, you may incur extra charges as a higher exchange rate would be applied compared to the rates of banks in Korea. Moreover, wire transfers in Korean Won take longer than those in US dollars.

Therefore, we do not recommend Options C or D.

For Options B and D, you may be charged a much higher beneficiary bank charge, typically around USD 20 to USD 40.

However, if the beneficiary bank charge is requested from us in Korea, the charge would only be KRW 10,000 (around USD 7.71).

Thus, we strongly recommend sending money via Option A.

Our primary method of payment is via wire transfer (T/T).

While payments made through Paypal are quickly deposited into our Paypal account, it takes a considerable amount of time for us to transfer the money from our Paypal account to our bank account. This process typically takes additional 2 to 3 working days, making the overall transaction period significantly longer than that for wire transfers.

Wire transfers, on the other hand, usually only take 1 to 3 working days, and sometimes even just a few hours. Additionally, Paypal applies higher exchange rates than normal banks, which may lead to higher additional charges compared to wire transfers.

Our accepted currency is Korean Won (KRW). We use KRW to avoid taking advantage of exchange rate fluctuations. Even if you send us payment in USD or other currencies, the amount will be automatically converted from that currency to KRW and deposited into our bank account.

Therefore, while we do not typically accept Paypal payments, we occasionally make exceptions for overseas buyers depending on their country's policy or personal circumstances. 

We hope that you understand our policy.

Buyers are responsible for all remittance charges incurred during international money transfers via wire transfer (T/T) or PayPal.

From our experience, these charges typically range from USD 30 to USD 50, which is why we ask clients to send an additional USD 50 to cover these charges.

In terms of wire transfers (Bank Transfer), there are three types of remittance charges:

- Charges from your bank (the local bank)

- The intermediary bank

- Our bank (the beneficiary bank)

Some banks require a US intermediary bank to process wire transfers, and this may result in an additional fee.

The intermediary bank may deduct this fee from the payment, which is why the amount we receive is occasionally less than the amount you transferred.

Furthermore, there is a beneficiary bank charge, which is a transfer fee required by our bank's head office.

Your transferred money will be sent to a corresponding bank (not directly to our account), and the banks will deduct fees from the transferred amount.

When we receive the payment via international transfer, we provide the buyers with a copy of the bank's page showing exactly how much bank fees were deducted and what exchange rate was applied, so that buyers can easily understand the breakdown of the transaction.

We usually provide the total amount in KRW/USD for T/T payment method.

However, we can also accept other currencies like USD, HKD, RMB, etc.

In such case, we provide an exchange rate which clients must adhere to.

When you send us your order list, please let us know your preferred payment currency if necessary.

Supply rate is the contrary concept of discount rate.

If the supply rate of A brand is 55%, it means we supply A brand at 45% of the retail price.

For example:

The retail price of A product is 10,000 won and supply rate is 55%,

5,500 won (=10,000 X 55%) is the wholesale price of A product.